Privacy Policy

Welcome to Tennis Dex ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services to find tennis academies and summer camps across Europe.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our contact forms
• Subscribe to our newsletter
• Use our AI chat assistant
• Submit reviews or feedback
• Register for or inquire about academy programs — this can include your date of birth, emergency contact details, travel plans, and, where you choose to share it, health-related information such as dietary restrictions or medical conditions relevant to the program (provided voluntarily, used only to support your safety during the program, and shared only with the academy you're booking)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our site
• Device identifiers

We only collect this automatically-collected browsing data through Vercel Analytics and Speed Insights, and only once you've given cookie consent for it — see our Cookie Policy for details.

We use the information we collect to:

• Provide and maintain our services
• Improve and personalize your experience
• Respond to your inquiries and provide customer support
• Send you newsletters and marketing communications (with your consent)
• Analyze website usage and trends
• Prevent fraud and enhance security
• Comply with legal obligations

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Tennis Academies: When you inquire about or register for programs, we share the relevant booking/inquiry details with that academy so they can respond to and fulfill your request
• Service Providers: We share information with the third-party services described in our Cookie Policy (Crisp for live chat, Vercel for hosting/analytics) and other trusted providers who help us operate the site
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erase your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise any of these rights, email us (Display email) with your request and the email address associated with your account (if applicable). We will confirm receipt and, after verifying your identity, complete your request within 30 days, as required under GDPR Article 12(3).

Account and data deletion is currently handled manually by our team upon request — there is not yet a self-service "delete my account" option inside your Tennis Dex profile. Deleting your account removes your personal information and owned content; reviews you've submitted are anonymized rather than deleted, so the feedback remains useful to other families without remaining linked to you.

We use cookies and similar tracking technologies to enhance your browsing experience. Non-essential cookies (analytics, live chat) only load after you give consent via our cookie banner. For detailed information about our use of cookies, please see our Cookie Policy.

If you have any questions about this Privacy Policy, or want to exercise a data right, please contact us at: